The Journal of the American Dental Association
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J Am Dent Assoc, Vol 123, No 10, 129-132.
© 1992 American Dental Association
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Journal of the American Dental Association, Vol 123, Issue 10, 129-132
Copyright © 1992 by American Dental Association

Journal Article

Things your most satisfied patients won't tell you



GC Wunder
School of Business, Washburn University, Topeka, Kan. 66621.

In a competitive market, patient satisfaction is critical. The author surveyed patients and discusses several nontechnical factors that influence patient satisfaction.




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