The Journal of the American Dental Association
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J Am Dent Assoc, Vol 126, No 10, 1434-1437.
© 1995 American Dental Association
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Right arrow Practice Management
Journal of the American Dental Association, Vol 126, Issue 10, 1434-1437
Copyright © 1995 by American Dental Association

PRACTICE MANAGEMENT

Telephone planning: the key to improved patient service and reduced stress



JM de St Georges
Jennifer de St. Georges & Assoc., Inc., Monte Sereno, Calif. 95030, USA.

Research shows that as many as 85 percent of all dental practices have too few telephone lines and fail to use them for maximum benefit. The author suggests some simple techniques and low-cost equipment that can reduce stress, enhance service and increase productivity.




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