I want to commend Dr. Gordon Christensen on his outstanding article, "Treating the Potential Problem Patient" (November JADA). Dr. Christensen pointed out many important things to be aware of when treating patients you consider to be a potential problem in the dental office.
This is an excellent article for all dental students and recent graduates to read. Many think that once they have their dental degree and/or specialty degree and board certification in that specialty, they are able to treat patients who are unable to be treated in other offices. It is enlightening for younger practitioners to see that someone of Dr. Christensens training and experience also faces problems of not being able to meet some patients expectations.
Congratulations on another excellent and enlightening article.